Help

1. Concluding the Contract, Effective Date of Contract

Our offer is binding. Your order signifies your acceptance of our offer to enter into a contract. The contract takes effect when you send your order to us. You will receive an order confirmation by e-mail.

If you have found the product you desire, you can review it in greater detail without obligation by clicking on the product name or image. Clicking on the [Purchase Product] button places the item in the shopping cart. You can review the contents of the shopping cart at any time without obligation by clicking on the [Shopping Cart] button. You can change or remove products from the shopping cart by clicking on [Change] or [Delete]. If you would like to purchase the products in the shopping cart, click on the [Go to Step 2] button on the "Product Selection" page.

In the next steps of the ordering process, enter your billing and shipping address under "Personal Information". In the next step, you will receive another overview of your ordering information under "Summary" and can re-check all of the information. You can correct entry errors by navigating backwards in your browser or canceling the order process and starting over from the beginning. In order to continue, you must accept our general commercial terms and conditions and press the [pay for my order] button.

In the fourth and last step of your order, you will enter your credit card information under "Payment" on an SSL-encrypted secure page. Clicking on the [Continue] button sends both your credit card information as well as your order. We will then send you an e-mail confirmation of your order. After this, you will receive a separate order confirmation, which will finally constitute implementation of the contract.

2. Party to the contract

The party to the contract is Grohe AG България, Бул. България 81 B, ет.  8, офис 21, 1404 София, България. Telephone: +359 (0) 2 / 971 99 59 , 71 25 35, Telefax: +359 (0) 2 / 971 24 22, E-mail: grohe-bulgaria@grohe.com

Storing the Contract Text

We will save your order and the order data you have entered. We will send you an order confirmation by e-mail, followed by an order confirmation containing all of the order information. You also have the option of printing both the order and the General Commercial Terms and Conditions before sending your order to us.

3. Customer Service/Dispute Settlement

Please contact us if you have any questions, problems, or complaints. We can be reached Monday through Thursday between 09:00 and 18:00 and Fridays between 09:00 and 15:00 at +359 (0) 2 / 971 99 59, e-mail:grohe-bulgaria@grohe.com

Online dispute resolution for consumers: The European Commission has established a platform for online dispute resolution which can be found at http://ec.europa.eu/consumers/odr/.